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Tautologic - Blather, Rinse, Repeat
May 18th, 2010
09:08 am


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I've got a variety of ways to put movies in front of my eyeballs, involving satellites, or bartering, or whatnot. But the primary way that I watch these "films" is on DVD, as delivered to my mailbox by NetFlix. It would have been slightly more convenient if I were able to upload a CSV file, saying "here's a bunch of movies I'd like to watch. Go". But wandering through a web page isn't so very rough, and NetFlix is better than some.

I had been on the 3-movies-at-a-time plan for a while, and then (when money was thin), I trimmed back, even though the amount I was saving wasn't that much. And then when I got my lucrative current gig, I splurged and went to 4 movies at a time. Woohoo, crazy indulgences.

Every now and then, though, my NetFlix Queue shows 5 movies. Wha?! And then, at the top of the queue, there's a link. "Why do you have an extra DVD?" Yes, please. Why do I have an extra DVD? I will click on this link, and I will learn why I have an extra DVD.

Clicking on the link pops up this dialog:


Not really answering my question, guys.

(3 comments | Leave a comment)

[User Picture]
Date:May 18th, 2010 04:38 pm (UTC)
Depending on which post office your return mail is run through some of the Netflix sorting machines will trigger the delivery of your next disc, sometimes that is received by more than one distribution center and thus the shipping system simultaneously sends out the next one from your queue only twice.

Their message is just saying to get the next available disc from your queue you will need to return a minimum of two movies.
[User Picture]
Date:May 18th, 2010 06:44 pm (UTC)
Your first sentence provides good information to answer my question - why do I have more disks than my subscription is for? Because NetFlix has a bug in their system that will trigger twice on the same disk. Got it.

I get that in order to get my next movie, I'll have to return two (unless they go crazy and send me extra movies again), but that wasn't the information I was looking for when I clicked on the "Why" link.

I was looking for a way to email this same bit of confusion/frustration to NetFlix, but their "Contact Us" links seemed to send me on a loop around 3 pages, all of which had links to what seemed like more specific customer support, but never provided me with an email address or a web form. If I wanted to call their help line, I could do that, but honestly, I've got better things to do.
[User Picture]
Date:May 18th, 2010 07:05 pm (UTC)
Gotcha, yeah I always short cut to their call line for the same reason.
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